Senior Product Operations & Strategy Manager at BetterUp

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

We’re looking for a passionate and driven Senior Product Operations & Strategy Manager to join our team and operationalize the success of our Product Roadmap. 

As a Senior Product Operations & Strategy Manager, you will be responsible for identifying and implementing operational solutions that improve the efficiency of our product development processes. You will work closely with cross-functional teams to establish systems and processes that streamline execution, prioritize product feedback from internal teams and customer data sources, and inform product decisions and roadmap changes. You will play a key role in improving alignment and collaboration among design, engineering, data, and other key stakeholders to ensure superior customer experiences.

We are looking for an individual who is a creative problem solver and a change agent. If you are someone who views roadblocks or tough organizational issues as opportunities and drives resolutions, you will thrive in this role. The ideal candidate will have a proven track record of working collaboratively with cross-functional teams, excellent communication and problem-solving skills, and the ability to manage the development process with a hands-on approach. They will also understand that business acumen helps make our products stronger, and they can work across many teams to align each team’s goals with our overall product strategy. Thus, they will analyze data and use it to make informed decisions about product strategy, resource allocation, and optimization. Additionally, this role will be responsible for managing ongoing roadmap prioritization and trade-off processes, establishing a process for voice of the customer inputs, product roadmap requests, and reporting related product organization KPIs and metrics.

What you’ll do:

Identify and implement solutions to operational inefficiencies across product management-related development processes

Proactively track market trends, competitive landscape, and industry regulations to inform product strategies and operations

Proactively identify organizational/operational opportunities and risks based on both internal and external signals

Establish systems and processes that speed up execution efficiencies

Work closely with product and executive leadership to help develop product strategy and roadmap, considering market trends, customer needs, and business objectives

Work closely with product managers to provide operational support, including tracking and reporting on product development progress, managing resource allocation, and coordinating product-related initiatives

Manage the prioritization of the product roadmap and calibration approach for trade-off processes.

Establish, drive, and promote processes that integrate customer feedback, requests from sales, and input from internal stakeholders.

Implement, manage, and promote visibility of the product feedback process.

Report on product KPIs and metrics related to product organization and roadmap planning.

Collaborate with cross-functional teams to identify and define operational requirements for new needs as the company expands.

Own related communications and effectively set the standard for communication excellence with team members.

Take a hands-on approach to managing the product development process, identify high-leverage tactics, and act as a force multiplier across many teams.

Drive resolutions to roadblocks and tough organizational issues

If you have some or all of the following, please apply:

Bachelor's or master's degree in business, engineering, computer science, or a related field

5+ years of experience in product management, product operations, or a related field

Self-starter, accustomed to working in a changing environment, with experience working in high-growth organizations preferred

Experience in managing a team of product managers or product operations specialists

Experience working with executives, general managers and/or related business units

Experience around prioritization and continuous optimization. You can discern the urgency and importance of work.

Strong understanding of the product development process, including ideation, discovery, design, development, testing, and launch - You can clearly communicate process and program impact, benefits, and changes to stakeholders to improve knowledge, change attitudes and behaviors and improve the working conditions and quality of life for affected teams.

Proven track record of successfully delivering products on time, within budget, and with both customer-centricity and with high quality

Strong leadership skills with the ability to collaborate and build relationships across cross-functional teams, including engineering, design, data, marketing, sales, and customer support

Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and make informed decisions

Curiosity to dive into data and systems using SQL to understand trends and troubleshoot issues

Experience with agile methodologies, including Scrum or Kanban, and the ability to implement them effectively with a variety of tools (i.e JIRA)

Experience in developing and implementing product strategies that align with the company's overall business goals

Knowledge of and curiosity for industry trends and best practices in product management and product operations

Thinks holistically to find opportunities to increase efficiency across organizational boundaries.

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

Access to BetterUp coaching; one for you and one for a friend or family member 

A competitive compensation plan with opportunity for advancement

Medical, dental and vision insurance

Flexible paid time off

Per year: 

All federal/statutory holidays observed

4 BetterUp Inner Work days (https://www.betterup.co/inner-work)

5 Volunteer Days to give back

Learning and Development stipend

Company wide Summer & Winter breaks 

Year-round charitable contribution of your choice on behalf of BetterUp

401(k) self contribution

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.

The base salary range for this role is $128,000 – $233,300.

If you live in New York, the base salary range for this role is:  $145,500 – $233,300 : New York City $136,900– $205,300 : Nassau, Newburgh $128,000 – $192,700 : Albany, Buffalo, Rochester, Syracuse

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